STOPzilla: Worse customer service ever. Loaded their softw...
A STOPzilla customer review by GetHuman user ~Lexi from November 8th, 2017
Background on ~Lexi's case
GetHuman: ~Lexi - can you tell our other STOPzilla customers when your case took place?
~Lexi: Yes I can. It was afternoon, on November 4th.
GetHuman: Did you reach out to STOPzilla, and if so, how?
GetHuman: And which of these common STOPzilla customer issues best describes the reason you wanted to talk to them?
(Shows ~Lexi a list of common STOPzilla problems)
~Lexi: "Complaint" was why I was trying to call.
~Lexi's review of STOPzilla customer service
GetHuman: So how would you sum up your experience for GetHuman's STOPzilla customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lexi: Worse customer service ever. Loaded their software for which I paid $*** for a * year contract and within a month had numerous problems. Began working with them on the problems in August (signed up July **, ****) and was on for hours, literally. Within a day I was now getting the blue screen! From then until * days ago, January **, ****, they were on my computer everyday trying to fix the problem. Completely removed my Norton telling me I didn't need it. I promptly got a virus. Eventually, on the above date my computer completely crashed!! That they should replace my computer is certain but they refused to even refund my $***.**. Please do not sign up with this company.
GetHuman: Let's quantify your experience contacting STOPzilla. On a scale of 1 to 5, how easy is it go get help on a STOPzilla problem?
~Lexi: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lexi: I'd give them a five out of five on communication.
GetHuman: And what about STOPzilla's ability to quickly and effectively address your problem?
~Lexi: For that I would say five out of five.
GetHuman: And finally- any advice for other STOPzilla customers?
~Lexi: Call them early in the day or late. Don't forget any personal or account information you might need for STOPzilla to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lexi taken from his STOPzilla customer service problem that occurred on November 4th, 2017.