SafeLink Wireless: took to long way too long,could not understand...
A SafeLink Wireless customer review by GetHuman user ~wildtalksanctuary from November 10th, 2017
Background on ~wildtalksanctuary's case
GetHuman: ~wildtalksanctuary - can you tell our other SafeLink Wireless customers when your case took place?
~wildtalksanctuary: Yup. It was afternoon, on November 5th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~wildtalksanctuary a list of common SafeLink Wireless problems)
~wildtalksanctuary: "Cancel service" was why I was trying to call.
~wildtalksanctuary's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wildtalksanctuary: took to long way too long,could not understand what she was saying, very thich accent. took an hour plus just to veryify i am actually me, residence changed all other information the same. sim card blocked. phone hasnt worked in * wks. have tried * three mos to change my plan from *** mins per month to *** per mo. * have never been able to change plan via phone or via internet. if the sim block isnt resolved i wont get my roll over mins as phone isnt able to be on. cant sit this long as i have a spinal cord injury and nerve damage and sitting more than ** mins i cant walk.also cant read the letters in stop spam box * how can you type what it is if you cant even recognise it to read it.?? lady on phone was very nice * polite, but sounded like she had a grapefruit in her mouth. certianly was not speaking english. i had no idea what she was saying to me and problem was not resolved. i was given another number and passed down the line. without fixing sim card, i wont get my mo. mins. * the
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~wildtalksanctuary: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wildtalksanctuary: I'd give them a one out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~wildtalksanctuary: For that I would say five out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~wildtalksanctuary: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wildtalksanctuary taken from his SafeLink Wireless customer service problem that occurred on November 5th, 2017.