Safeco Insurance: My question was about my policy. The claims re...
A Safeco Insurance customer review by GetHuman user ~ImJustLooking from November 21st, 2017
Background on ~ImJustLooking's case
GetHuman: ~ImJustLooking - can you tell our other Safeco Insurance customers when your case took place?
~ImJustLooking: Yes I can. It was late at night, on November 12th.
GetHuman: Did you reach out to Safeco Insurance, and if so, how?
GetHuman: And which of these common Safeco Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~ImJustLooking a list of common Safeco Insurance problems)
~ImJustLooking: "Update account information" was why I was trying to call.
~ImJustLooking's review of Safeco Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Safeco Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ImJustLooking: My question was about my policy. The claims rep who answered dialed the Policy Services Department at ***-***-**** and pressed *, *, *. Got thru almost immediately!
GetHuman: Let's quantify your experience contacting Safeco Insurance. On a scale of 1 to 5, how easy is it go get help on a Safeco Insurance problem?
~ImJustLooking: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ImJustLooking: I'd give them a one out of five on communication.
GetHuman: And what about Safeco Insurance's ability to quickly and effectively address your problem?
~ImJustLooking: For that I would say five out of five.
GetHuman: And finally- any advice for other Safeco Insurance customers?
~ImJustLooking: Call them early in the day or late. Don't forget any personal or account information you might need for Safeco Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ImJustLooking taken from his Safeco Insurance customer service problem that occurred on November 12th, 2017.