Safeco Insurance: Safeco agents are allowed to blatantly lie to c...
A Safeco Insurance customer review by GetHuman user ~kurai from November 15th, 2017
Background on ~kurai's case
GetHuman: ~kurai - can you tell our other Safeco Insurance customers when your case took place?
~kurai: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Safeco Insurance, and if so, how?
GetHuman: And which of these common Safeco Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~kurai a list of common Safeco Insurance problems)
~kurai: "Coverage question" was why I was trying to call.
~kurai's review of Safeco Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Safeco Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kurai: Safeco agents are allowed to blatantly lie to customers. Our car was towed to a body shop *.* hrs away from our home without authorization. Took ** days from day of accident to find out where car was sent to and to receive a fabricated report from the property adjuster showing that another agent contacted us and received authorization. The agent blamed denied having anything to do with it, nor did we ever talk to him. After I disputed the report, the adjuster did not respond for ** days until I finally received an automated message saying that he transferred to a different position. Even after complaining to the president of Safeco Geri Walton, I received no apology or acknowledgement of the agent's dishonesty. Was not compensated for the delay in the claim. Also received a collection letter from the hospital because Safeco did not take care of the bill for * months. Every aspect of the claim was a total nightmare.
GetHuman: Let's quantify your experience contacting Safeco Insurance. On a scale of 1 to 5, how easy is it go get help on a Safeco Insurance problem?
~kurai: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kurai: I'd give them a two out of five on communication.
GetHuman: And what about Safeco Insurance's ability to quickly and effectively address your problem?
~kurai: For that I would say five out of five.
GetHuman: And finally- any advice for other Safeco Insurance customers?
~kurai: Call them early in the day or late. Don't forget any personal or account information you might need for Safeco Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kurai taken from his Safeco Insurance customer service problem that occurred on November 12th, 2017.