Samsung: The live chat feature is nice, however it's the...
A Samsung customer review by GetHuman user ~Sad Samsung owner from November 8th, 2017
Background on ~Sad Samsung owner's case
GetHuman: ~Sad Samsung owner - can you tell our other Samsung customers when your case took place?
~Sad Samsung owner: Yes. It was evening, on November 5th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Sad Samsung owner a list of common Samsung problems)
~Sad Samsung owner: "Track an order" was why I was trying to call.
~Sad Samsung owner's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sad Samsung owner: The live chat feature is nice, however it's the same script you would get if you call. Needless to say, I still own a POS Samsung phone that doesn't work like it should and nobody in the world seems to know how to fix it. This is going to be my last Samsung product that I'll ever own.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Sad Samsung owner: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sad Samsung owner: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Sad Samsung owner: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Sad Samsung owner: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sad Samsung owner taken from his Samsung customer service problem that occurred on November 5th, 2017.