Samsung: i have had my s* for four days an while using t...
A Samsung customer review by GetHuman user ~very pissed from November 17th, 2017
Background on ~very pissed's case
GetHuman: ~very pissed - can you tell our other Samsung customers when your case took place?
~very pissed: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~very pissed a list of common Samsung problems)
~very pissed: "Track an Order" was why I was trying to call.
~very pissed's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~very pissed: i have had my s* for four days an while using the phone to text it went black that told me that there was a inturnel ishue then we found a inturnel crack manufachers defect as i was texting it had to be cracking in side thats the only way it could have broke i did not break it now they want me to pay $*** bucks to get it fixed NO WAY thats wrong they put them out so fast they don't catch every thing they need to fix it for free by me paying $*** bucks its like buying another phone an where dose the money go in thear pocket not to the company so no i will not pay i will fight them befor i let them take my money this phone sliped thow the cracks and they need to slow down on checking all the phones that come off the line an check them good im pisse i've been put on **** hold so i am hanging up **min, now by.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~very pissed: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~very pissed: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~very pissed: For that I would say three out of five.
GetHuman: And finally- any advice for other Samsung customers?
~very pissed: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~very pissed taken from his Samsung customer service problem that occurred on November 12th, 2017.