Scandinavian Airlines (SAS): I flew on SAS flight SK**** from San Francisco...
A Scandinavian Airlines (SAS) customer review by GetHuman user ~gl0betr0tter from November 20th, 2017
Background on ~gl0betr0tter's case
GetHuman: ~gl0betr0tter - can you tell our other Scandinavian Airlines (SAS) customers when your case took place?
~gl0betr0tter: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Scandinavian Airlines (SAS), and if so, how?
GetHuman: And which of these common Scandinavian Airlines (SAS) customer issues best describes the reason you wanted to talk to them?
(Shows ~gl0betr0tter a list of common Scandinavian Airlines (SAS) problems)
~gl0betr0tter: "Missing item" was why I was trying to call.
~gl0betr0tter's review of Scandinavian Airlines (SAS) customer service
GetHuman: So how would you sum up your experience for GetHuman's Scandinavian Airlines (SAS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gl0betr0tter: I flew on SAS flight SK**** from San Francisco to Newark, SK*** Newark to Stockholm, and SF*** Stockholm to Moscow. I arrived in Moscow on February *th around *pm. Today is February *th and SAS has not responded at all to my lost luggage inquiry. Their email system says that it will take *-* weeks to respond to my email! When I try calling, NO ONE*ANSWERS.**The world tracer (http:**www.worldtracer.aero*filedsp*sk.htm) is also woefully inadequate. The status for my luggage has been stuck on "ITEM LOCATED, PENDING CONFIRMATION" since I arrive in Moscow with not much other detail like location, flight number, which airline and etc. For all I know, my luggage is still floating somewhere around the world. I don't know where the heck it is because SAS and Aeroflot (SVO airport and lost luggage claim desk) won't tell me. First they promised that I will receive my luggage at *am on ***, then they promised it would be coming in at *pm instead. When *pm came around, they promised**** in the even
GetHuman: Let's quantify your experience contacting Scandinavian Airlines (SAS). On a scale of 1 to 5, how easy is it go get help on a Scandinavian Airlines (SAS) problem?
~gl0betr0tter: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gl0betr0tter: I'd give them a three out of five on communication.
GetHuman: And what about Scandinavian Airlines (SAS)'s ability to quickly and effectively address your problem?
~gl0betr0tter: For that I would say one out of five.
GetHuman: And finally- any advice for other Scandinavian Airlines (SAS) customers?
~gl0betr0tter: Call them early in the day or late. Don't forget any personal or account information you might need for Scandinavian Airlines (SAS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gl0betr0tter taken from his Scandinavian Airlines (SAS) customer service problem that occurred on November 14th, 2017.