Scandinavian Airlines (SAS): I was promised at the airport (ORD) that I woul...
A Scandinavian Airlines (SAS) customer review by GetHuman user GetHuman-40422 from November 22nd, 2017
Background on GetHuman-40422's case
GetHuman: GetHuman-40422 - can you tell our other Scandinavian Airlines (SAS) customers when your case took place?
GetHuman-40422: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Scandinavian Airlines (SAS), and if so, how?
GetHuman: And which of these common Scandinavian Airlines (SAS) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-40422 a list of common Scandinavian Airlines (SAS) problems)
GetHuman-40422: "Change flight" was why I was trying to call.
GetHuman-40422's review of Scandinavian Airlines (SAS) customer service
GetHuman: So how would you sum up your experience for GetHuman's Scandinavian Airlines (SAS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-40422: I was promised at the airport (ORD) that I would receive my lost luggage (* bag) the next day, July **, ****. It had been located in Copenhagen where I changed planes to Chicago from Vilnius. Today, the **th, Customer Care informed me that it was being prepared for delivery to the USA. Why it had not gone out the day before, the service person did not know. I M not happy because I had to dig up the telephone numer to Customer Service to get that much information. I can only hope that this is not a runaround.
GetHuman: Let's quantify your experience contacting Scandinavian Airlines (SAS). On a scale of 1 to 5, how easy is it go get help on a Scandinavian Airlines (SAS) problem?
GetHuman-40422: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-40422: I'd give them a one out of five on communication.
GetHuman: And what about Scandinavian Airlines (SAS)'s ability to quickly and effectively address your problem?
GetHuman-40422: For that I would say five out of five.
GetHuman: And finally- any advice for other Scandinavian Airlines (SAS) customers?
GetHuman-40422: Call them early in the day or late. Don't forget any personal or account information you might need for Scandinavian Airlines (SAS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-40422 taken from his Scandinavian Airlines (SAS) customer service problem that occurred on November 16th, 2017.