Sears Appliance Services: Have talked to * customer service rep, all from...
A Sears Appliance Services customer review by GetHuman user ~Vivian Quinones-Solano from November 18th, 2017
Background on ~Vivian Quinones-Solano's case
GetHuman: ~Vivian Quinones-Solano - can you tell our other Sears Appliance Services customers when your case took place?
~Vivian Quinones-Solano: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Sears Appliance Services, and if so, how?
GetHuman: And which of these common Sears Appliance Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Vivian Quinones-Solano a list of common Sears Appliance Services problems)
~Vivian Quinones-Solano: "Warranty claim" was why I was trying to call.
~Vivian Quinones-Solano's review of Sears Appliance Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Appliance Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vivian Quinones-Solano: Have talked to * customer service rep, all from a call center and no one can help. I guess I will wait until Monday to go directly to the store.
GetHuman: Let's quantify your experience contacting Sears Appliance Services. On a scale of 1 to 5, how easy is it go get help on a Sears Appliance Services problem?
~Vivian Quinones-Solano: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vivian Quinones-Solano: I'd give them a two out of five on communication.
GetHuman: And what about Sears Appliance Services's ability to quickly and effectively address your problem?
~Vivian Quinones-Solano: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears Appliance Services customers?
~Vivian Quinones-Solano: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Appliance Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vivian Quinones-Solano taken from his Sears Appliance Services customer service problem that occurred on November 15th, 2017.