Sears Appliance Services: I was on hold for * mins then I saw you could c...
A Sears Appliance Services customer review by GetHuman user ~Linda in Ramona from November 22nd, 2017
Background on ~Linda in Ramona's case
GetHuman: ~Linda in Ramona - can you tell our other Sears Appliance Services customers when your case took place?
~Linda in Ramona: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Sears Appliance Services, and if so, how?
GetHuman: And which of these common Sears Appliance Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Linda in Ramona a list of common Sears Appliance Services problems)
~Linda in Ramona: "Warranty claim" was why I was trying to call.
~Linda in Ramona's review of Sears Appliance Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Appliance Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Linda in Ramona: I was on hold for * mins then I saw you could chat with them on the internet - that was grayed out - apparently chat is not working. But then I saw that I could enter my phone number so they could call me back. I entered my phone number and clicked the button on the website named "call". Guess what, it wan't a call-me-back it was Sears. It was the same number I was already on hold for. Merry go round service.
GetHuman: Let's quantify your experience contacting Sears Appliance Services. On a scale of 1 to 5, how easy is it go get help on a Sears Appliance Services problem?
~Linda in Ramona: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Linda in Ramona: I'd give them a two out of five on communication.
GetHuman: And what about Sears Appliance Services's ability to quickly and effectively address your problem?
~Linda in Ramona: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears Appliance Services customers?
~Linda in Ramona: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Appliance Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Linda in Ramona taken from his Sears Appliance Services customer service problem that occurred on November 12th, 2017.