Sears Appliance Services: Keep in mind that I'm reviewing the service cal...
A Sears Appliance Services customer review by GetHuman user ~brownds from November 25th, 2017
Background on ~brownds's case
GetHuman: ~brownds - can you tell our other Sears Appliance Services customers when your case took place?
~brownds: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to Sears Appliance Services, and if so, how?
GetHuman: And which of these common Sears Appliance Services customer issues best describes the reason you wanted to talk to them?
(Shows ~brownds a list of common Sears Appliance Services problems)
~brownds: "Complaint" was why I was trying to call.
~brownds's review of Sears Appliance Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Appliance Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brownds: Keep in mind that I'm reviewing the service call, not the product (that's another story). I spoke with Vivian, who was pleasant and helpful, did a lot of research for us, and clearly explained our options.
GetHuman: Let's quantify your experience contacting Sears Appliance Services. On a scale of 1 to 5, how easy is it go get help on a Sears Appliance Services problem?
~brownds: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brownds: I'd give them a three out of five on communication.
GetHuman: And what about Sears Appliance Services's ability to quickly and effectively address your problem?
~brownds: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears Appliance Services customers?
~brownds: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Appliance Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brownds taken from his Sears Appliance Services customer service problem that occurred on November 21st, 2017.