Sears Appliance Services: Outsourced jobs to non-English speakers leads t...
A Sears Appliance Services customer review by GetHuman user ~white quail from November 24th, 2017
Background on ~white quail's case
GetHuman: ~white quail - can you tell our other Sears Appliance Services customers when your case took place?
~white quail: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Sears Appliance Services, and if so, how?
GetHuman: And which of these common Sears Appliance Services customer issues best describes the reason you wanted to talk to them?
(Shows ~white quail a list of common Sears Appliance Services problems)
~white quail: "Track order" was why I was trying to call.
~white quail's review of Sears Appliance Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Appliance Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~white quail: Outsourced jobs to non-English speakers leads to rotten service. Our brand new **** dollar dishwasher came with no power cord, and the best they can do is ship me * in * to ** working days. My husband is removing the old * from the dead appliance, and installing it himself on the new appliance. I would at least have hoped they would deliver a cord from the local store, or credit us. Already sorry I bought Kenmore.
GetHuman: Let's quantify your experience contacting Sears Appliance Services. On a scale of 1 to 5, how easy is it go get help on a Sears Appliance Services problem?
~white quail: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~white quail: I'd give them a two out of five on communication.
GetHuman: And what about Sears Appliance Services's ability to quickly and effectively address your problem?
~white quail: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears Appliance Services customers?
~white quail: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Appliance Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~white quail taken from his Sears Appliance Services customer service problem that occurred on November 19th, 2017.