Sears Appliance Services: This number takes you to an automated service...
A Sears Appliance Services customer review by GetHuman user ~Anonymous from November 17th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Sears Appliance Services customers when your case took place?
~Anonymous: Yes I can. It was afternoon, on November 7th.
GetHuman: Did you reach out to Sears Appliance Services, and if so, how?
GetHuman: And which of these common Sears Appliance Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Sears Appliance Services problems)
~Anonymous: "Overcharge/Strange charge" was why I was trying to call.
~Anonymous's review of Sears Appliance Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Appliance Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: This number takes you to an automated service. It is hard to figure out how to get a human. You have to key in a bunch of information, but then the representative asks you the SAME questions (verify phone number, etc). Very frustrating. It's almost like they want you to waste as much time as possible.
GetHuman: Let's quantify your experience contacting Sears Appliance Services. On a scale of 1 to 5, how easy is it go get help on a Sears Appliance Services problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Sears Appliance Services's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears Appliance Services customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Appliance Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Sears Appliance Services customer service problem that occurred on November 7th, 2017.