Sears Appliance Services: Worst purchase worse service I have ever had...
A Sears Appliance Services customer review by GetHuman user ~mary jane hall from November 23rd, 2017
Background on ~mary jane hall's case
GetHuman: ~mary jane hall - can you tell our other Sears Appliance Services customers when your case took place?
~mary jane hall: Yes I can. It was late at night, on November 13th.
GetHuman: Did you reach out to Sears Appliance Services, and if so, how?
GetHuman: And which of these common Sears Appliance Services customer issues best describes the reason you wanted to talk to them?
(Shows ~mary jane hall a list of common Sears Appliance Services problems)
~mary jane hall: "Returns" was why I was trying to call.
~mary jane hall's review of Sears Appliance Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Appliance Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mary jane hall: Worst purchase worse service I have ever had! Lied to, hung up on, switched from department to department. Deliver truck damaged neighbors property and no one gives me info as to where to go. *Sears is dead to me and FB will have a post to share. * month since washer dryer purchased and they still dont work, where finally installed yesterday bot dont work. Mary jane hall
GetHuman: Let's quantify your experience contacting Sears Appliance Services. On a scale of 1 to 5, how easy is it go get help on a Sears Appliance Services problem?
~mary jane hall: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mary jane hall: I'd give them a one out of five on communication.
GetHuman: And what about Sears Appliance Services's ability to quickly and effectively address your problem?
~mary jane hall: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears Appliance Services customers?
~mary jane hall: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Appliance Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mary jane hall taken from his Sears Appliance Services customer service problem that occurred on November 13th, 2017.