Sears Credit Card: I needed to make a payment without the credit c...
A Sears Credit Card customer review by GetHuman user ~slk from November 18th, 2017
Background on ~slk's case
GetHuman: ~slk - can you tell our other Sears Credit Card customers when your case took place?
~slk: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to Sears Credit Card, and if so, how?
GetHuman: And which of these common Sears Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~slk a list of common Sears Credit Card problems)
~slk: "Cancel my account" was why I was trying to call.
~slk's review of Sears Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~slk: I needed to make a payment without the credit card. They were able to do that. Also needed to change address. The dept. that could do that without me having the card has hours of **** - midnight, so have to call back in the morning.
GetHuman: Let's quantify your experience contacting Sears Credit Card. On a scale of 1 to 5, how easy is it go get help on a Sears Credit Card problem?
~slk: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~slk: I'd give them a five out of five on communication.
GetHuman: And what about Sears Credit Card's ability to quickly and effectively address your problem?
~slk: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears Credit Card customers?
~slk: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~slk taken from his Sears Credit Card customer service problem that occurred on November 15th, 2017.