Sears Credit Card: Some one made a purchase with a debit card and...
A Sears Credit Card customer review by GetHuman user ~dissatisfied customer from November 20th, 2017
Background on ~dissatisfied customer's case
GetHuman: ~dissatisfied customer - can you tell our other Sears Credit Card customers when your case took place?
~dissatisfied customer: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Sears Credit Card, and if so, how?
GetHuman: And which of these common Sears Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~dissatisfied customer a list of common Sears Credit Card problems)
~dissatisfied customer: "Question" was why I was trying to call.
~dissatisfied customer's review of Sears Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dissatisfied customer: Some one made a purchase with a debit card and the receipt was sent to me. I didn't make the purchase. Noone at Sears could tell me who made the purchase. All I got was sears only has credit cards no debit cards all i wanted to know was who made the purchase and is my personal debit card secure. Can't beleive the horrible service.
GetHuman: Let's quantify your experience contacting Sears Credit Card. On a scale of 1 to 5, how easy is it go get help on a Sears Credit Card problem?
~dissatisfied customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dissatisfied customer: I'd give them a three out of five on communication.
GetHuman: And what about Sears Credit Card's ability to quickly and effectively address your problem?
~dissatisfied customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears Credit Card customers?
~dissatisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dissatisfied customer taken from his Sears Credit Card customer service problem that occurred on November 19th, 2017.