Sears Delivery: Our delivery for our fridge never happened and...
A Sears Delivery customer review by GetHuman user GetHuman-376507 from November 23rd, 2017
Background on GetHuman-376507's case
GetHuman: GetHuman-376507 - can you tell our other Sears Delivery customers when your case took place?
GetHuman-376507: Yeah. It was late at night, on November 22nd.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-376507 a list of common Sears Delivery problems)
GetHuman-376507: "Refund a Charge" was why I was trying to call.
GetHuman-376507's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-376507: Our delivery for our fridge never happened and all they can offer is another day which I do not have. They offered ( the ones in customer Service a gift card or ** % off for a different day. No empathy, they don't get the inconvenience it caused for them not to deliver when promised.
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
GetHuman-376507: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-376507: I'd give them a five out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
GetHuman-376507: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
GetHuman-376507: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-376507 taken from his Sears Delivery customer service problem that occurred on November 22nd, 2017.