Sears: Ask for "Customer Solutions" - got me talking t...
A Sears customer review by GetHuman user ~TY Get Human from November 8th, 2017
Background on ~TY Get Human's case
GetHuman: ~TY Get Human - can you tell our other Sears customers when your case took place?
~TY Get Human: Yeah. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~TY Get Human a list of common Sears problems)
~TY Get Human: "Return an Order" was why I was trying to call.
~TY Get Human's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TY Get Human: Ask for "Customer Solutions" - got me talking to someone who agreed to replace my lemon dryer without hesitation (* * mo old)
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~TY Get Human: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TY Get Human: I'd give them a two out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~TY Get Human: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~TY Get Human: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TY Get Human taken from his Sears customer service problem that occurred on November 1st, 2017.