Got a kenmore refrigerator from the sears store...
A Sears customer review by GetHuman user GetHuman-155229 from November 18th, 2017
Background on GetHuman-155229's case
GetHuman: GetHuman-155229 - can you tell our other Sears customers when your case took place?
GetHuman-155229: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-155229 a list of common Sears problems)
GetHuman-155229: "Track order" was why I was trying to call.
GetHuman-155229's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-155229: Got a kenmore refrigerator from the sears store in DuBois Pa in ****. When I was cleaning it out one day I noticed a crack in the liner on the inside of the fridge. I called and got service on it and all they did is ordered some Epoxy to put on the inside of my fridge. On the warning lable it clearly has danger may cause allergic skin reaction. May cause eye,skin and respiratory track irritation,and they want to put this inside with my food I eat I don't think so. I got ahold of corp by email and the sent back well just try it if it don't work call us back. Well you put something poison in your fridge and tell me how it works. Very unhappy with sears and their protection agreement I paid extra $*** dollars for. Again very unhappy and won't stop posting or complaining till this is taken care of the right way and not with poison inside with my food. Fell free to call if you have any questions (***)***-****!!!!!!
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
GetHuman-155229: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-155229: I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
GetHuman-155229: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears customers?
GetHuman-155229: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-155229 taken from his Sears customer service problem that occurred on November 13th, 2017.