Sears: I am just trying to find the hous you are open...
A Sears customer review by GetHuman user ~CYNDY KOVESDI from November 16th, 2017
Background on ~CYNDY KOVESDI's case
GetHuman: ~CYNDY KOVESDI - can you tell our other Sears customers when your case took place?
~CYNDY KOVESDI: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~CYNDY KOVESDI a list of common Sears problems)
~CYNDY KOVESDI: "Schedule Appointment" was why I was trying to call.
~CYNDY KOVESDI's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CYNDY KOVESDI: I am just trying to find the hous you are open on a weekday.It is IMPOSSIBLE to contact anyone at SEARS REPAIR. ON MY heat pump!*Please give me this information
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~CYNDY KOVESDI: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CYNDY KOVESDI: I'd give them a five out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~CYNDY KOVESDI: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears customers?
~CYNDY KOVESDI: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CYNDY KOVESDI taken from his Sears customer service problem that occurred on November 14th, 2017.