Sears is one of the worst customer experiences...
A Sears customer review by GetHuman user ~amybc from November 18th, 2017
Background on ~amybc's case
GetHuman: ~amybc - can you tell our other Sears customers when your case took place?
~amybc: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~amybc a list of common Sears problems)
~amybc: "Track order" was why I was trying to call.
~amybc's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~amybc: Sears is one of the worst customer experiences ever. This is the *-*th time in * years that my piece of garbage GE washing machine from Sears has broken. Every time this happens it takes well over * month to get it fixed. Today, when I called because the washing machine leaked over my hardwood floors, they offered me a service date ** weeks from today. Nice Sears, nice. It seems you are on your way out of business and I can only hope it comes soon! You are a horrible company to work with.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~amybc: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~amybc: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~amybc: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears customers?
~amybc: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~amybc taken from his Sears customer service problem that occurred on November 11th, 2017.