Sears: This number connected my with an offshore "cust...
A Sears customer review by GetHuman user ~Morningside Girl from November 11th, 2017
Background on ~Morningside Girl's case
GetHuman: ~Morningside Girl - can you tell our other Sears customers when your case took place?
~Morningside Girl: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Morningside Girl a list of common Sears problems)
~Morningside Girl: "Warranty Claim" was why I was trying to call.
~Morningside Girl's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Morningside Girl: This number connected my with an offshore "customer service" dept., and they said it was "company policy" that they couldn't say where they were. I'd bet the mortgage money it was the Philippines.*The woman who answered was reading a script & couldn't*wouldn't deviate. My request for a supervisor was ignored. *I hung up in frustration.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Morningside Girl: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Morningside Girl: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Morningside Girl: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~Morningside Girl: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Morningside Girl taken from his Sears customer service problem that occurred on November 10th, 2017.