Secure Horizons: When the operator learned that I was needing ur...
A Secure Horizons customer review by GetHuman user GetHuman-53661 from November 16th, 2017
Background on GetHuman-53661's case
GetHuman: GetHuman-53661 - can you tell our other Secure Horizons customers when your case took place?
GetHuman-53661: Sure. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Secure Horizons, and if so, how?
GetHuman: And which of these common Secure Horizons customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-53661 a list of common Secure Horizons problems)
GetHuman-53661: "Coverage question" was why I was trying to call.
GetHuman-53661's review of Secure Horizons customer service
GetHuman: So how would you sum up your experience for GetHuman's Secure Horizons customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-53661: When the operator learned that I was needing urgent care, she secured the correct phone number for me right away, and then transferred me to that number-- thank you!
GetHuman: Let's quantify your experience contacting Secure Horizons. On a scale of 1 to 5, how easy is it go get help on a Secure Horizons problem?
GetHuman-53661: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-53661: I'd give them a one out of five on communication.
GetHuman: And what about Secure Horizons's ability to quickly and effectively address your problem?
GetHuman-53661: For that I would say two out of five.
GetHuman: And finally- any advice for other Secure Horizons customers?
GetHuman-53661: Call them early in the day or late. Don't forget any personal or account information you might need for Secure Horizons to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-53661 taken from his Secure Horizons customer service problem that occurred on November 10th, 2017.