Selectel Wireless: Well I guess I am super satisfied with this com...

A Selectel Wireless customer review by GetHuman user ~dualcitizen from November 24th, 2017

Background on ~dualcitizen's case

GetHuman: ~dualcitizen - can you tell our other Selectel Wireless customers when your case took place?
~dualcitizen: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Selectel Wireless, and if so, how?
~dualcitizen: I used the 877-218-5744 number I found for on the GetHuman Selectel Wireless customer phone number page I was on: Selectel Wireless Customer Service Phone Number
GetHuman: And which of these common Selectel Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~dualcitizen a list of common Selectel Wireless problems)
~dualcitizen: "Change plan" was why I was trying to call.

~dualcitizen's review of Selectel Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Selectel Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dualcitizen: Well I guess I am super satisfied with this company. I used this company while working in the States and when I moved back to Canada (my home) I kept on using it. This company has something I've never seen any other company have* free talk and text while roaming. It's so totally awesome!!! I hardly use my Canadian phone at all in Canada cause the Canadian phone plans are awful...you never get what you pay for. With Selectel I pay $** a month and get more than my friends who pay $** or more a month. I've never called Selectel so I can't say anything about their customer service, I just always do everything online. However when I got set up with Selectel I went into an office and the rep was quite professional, helpful, and friendly.
GetHuman: Let's quantify your experience contacting Selectel Wireless. On a scale of 1 to 5, how easy is it go get help on a Selectel Wireless problem?
~dualcitizen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dualcitizen: I'd give them a one out of five on communication.
GetHuman: And what about Selectel Wireless's ability to quickly and effectively address your problem?
~dualcitizen: For that I would say two out of five.
GetHuman: And finally- any advice for other Selectel Wireless customers?
~dualcitizen: Call them early in the day or late. Don't forget any personal or account information you might need for Selectel Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dualcitizen taken from his Selectel Wireless customer service problem that occurred on November 18th, 2017.

Selectel Wireless

1.00 of 5 stars | 12 reviews

~dualcitizen's Selectel Wireless Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Selectel Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Selectel Wireless in any way.

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