Issue with Seterus Inc.
A Seterus Inc. customer review by GetHuman user GetHuman-delsesca from December 5th, 2017
Background on GetHuman-delsesca's case
GetHuman: GetHuman-delsesca - can you tell our other Seterus Inc. customers when your case took place?
GetHuman-delsesca: Yeah. It was afternoon, on December 1st.
GetHuman: Did you reach out to Seterus Inc., and if so, how?
GetHuman: And which of these common Seterus Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-delsesca a list of common Seterus Inc. problems)
GetHuman-delsesca: "Extension" was why I was trying to call.
GetHuman-delsesca's review of Seterus Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Seterus Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-delsesca: Issue with Seterus Inc.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-delsesca: I need my new loan number and they will not answer the phone!
GetHuman: Let's quantify your experience contacting Seterus Inc.. On a scale of 1 to 5, how easy is it go get help on a Seterus Inc. problem?
GetHuman-delsesca: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-delsesca: I'd give them a three out of five on communication.
GetHuman: And what about Seterus Inc.'s ability to quickly and effectively address your problem?
GetHuman-delsesca: For that I would say one out of five.
GetHuman: And finally- any advice for other Seterus Inc. customers?
GetHuman-delsesca: Call them early in the day or late. Don't forget any personal or account information you might need for Seterus Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-delsesca taken from his Seterus Inc. customer service problem that occurred on December 1st, 2017.