Shark Vacuum: These idiots STOLE $***.** off of my debit card...
A Shark Vacuum customer review by GetHuman user ~me from November 23rd, 2017
Background on ~me's case
GetHuman: ~me - can you tell our other Shark Vacuum customers when your case took place?
~me: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows ~me a list of common Shark Vacuum problems)
~me: "Track an Order" was why I was trying to call.
~me's review of Shark Vacuum customer service
GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~me: These idiots STOLE $***.** off of my debit card, never shipped the product, ran my card an additional * times without contacting me first and cost me an additional $*** dollars in overdraft fees. They REFUSE to refund my money and tell me that my card did not work, when in fact it worked just fine when I placed the order. DO NOT call these people if you value your time and money as they do NOT give a **** about the customer, just their wallets and credit cards.
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
~me: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~me: I'd give them a two out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
~me: For that I would say one out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
~me: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~me taken from his Shark Vacuum customer service problem that occurred on November 16th, 2017.