Sharp: Purchased a TV, opened box and was missing scre...
A Sharp customer review by GetHuman user ~Tony from November 19th, 2017
Background on ~Tony's case
GetHuman: ~Tony - can you tell our other Sharp customers when your case took place?
~Tony: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Sharp, and if so, how?
GetHuman: And which of these common Sharp customer issues best describes the reason you wanted to talk to them?
(Shows ~Tony a list of common Sharp problems)
~Tony: "Technical support" was why I was trying to call.
~Tony's review of Sharp customer service
GetHuman: So how would you sum up your experience for GetHuman's Sharp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tony: Purchased a TV, opened box and was missing screws to attach to stand, batteries and manual, has been * weeks & waiting for part, now that they are available, they will not ship overnight, shipping *-* days, worst customer service ever, will never buy from them again
GetHuman: Let's quantify your experience contacting Sharp. On a scale of 1 to 5, how easy is it go get help on a Sharp problem?
~Tony: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tony: I'd give them a five out of five on communication.
GetHuman: And what about Sharp's ability to quickly and effectively address your problem?
~Tony: For that I would say one out of five.
GetHuman: And finally- any advice for other Sharp customers?
~Tony: Call them early in the day or late. Don't forget any personal or account information you might need for Sharp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tony taken from his Sharp customer service problem that occurred on November 15th, 2017.