Sheraton Hotels: Hi there, I was very excited about this stay, a...
A Sheraton Hotels customer review by GetHuman user ~Theresa75 from November 2nd, 2017
Background on ~Theresa75's case
GetHuman: ~Theresa75 - can you tell our other Sheraton Hotels customers when your case took place?
~Theresa75: Yup. It was morning, on October 23rd.
GetHuman: Did you reach out to Sheraton Hotels, and if so, how?
GetHuman: And which of these common Sheraton Hotels customer issues best describes the reason you wanted to talk to them?
(Shows ~Theresa75 a list of common Sheraton Hotels problems)
~Theresa75: "Change booking" was why I was trying to call.
~Theresa75's review of Sheraton Hotels customer service
GetHuman: So how would you sum up your experience for GetHuman's Sheraton Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Theresa75: Hi there, I was very excited about this stay, and am really disappointed with its outcome. I travel a lot, and to be honest- this was one of the worst experiences I have ever had at any hotel. I was only in NY for one day and night, and spent * hours of it waiting to be allowed into my room. Check-in was at *pm, and I finally got into my room around *:**pm. I even arrived at *pm to see if I could check in early. The front desk said there were problems with the cleaning staff, and they were still working on my room, and it would only be about a ** minute wait. One hour later they said they could not reach the maids to see what was going on. I spent * hours just sitting and waiting in the hotel lobby with my luggage, while I could have been out doing what I went to NY in the first place for. It was obvious after I was finally let into my room at *:**pm that is was not a problem caused by the cleaning staff as I was told. This was a blatant lie on the front desk's part. There was no clea
GetHuman: Let's quantify your experience contacting Sheraton Hotels. On a scale of 1 to 5, how easy is it go get help on a Sheraton Hotels problem?
~Theresa75: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Theresa75: I'd give them a four out of five on communication.
GetHuman: And what about Sheraton Hotels's ability to quickly and effectively address your problem?
~Theresa75: For that I would say three out of five.
GetHuman: And finally- any advice for other Sheraton Hotels customers?
~Theresa75: Call them early in the day or late. Don't forget any personal or account information you might need for Sheraton Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Theresa75 taken from his Sheraton Hotels customer service problem that occurred on October 23rd, 2017.