Sheraton Hotels: It took a little longer than expected* however...
A Sheraton Hotels customer review by GetHuman user ~Julius from November 16th, 2017
Background on ~Julius's case
GetHuman: ~Julius - can you tell our other Sheraton Hotels customers when your case took place?
~Julius: Yeah. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Sheraton Hotels, and if so, how?
GetHuman: And which of these common Sheraton Hotels customer issues best describes the reason you wanted to talk to them?
(Shows ~Julius a list of common Sheraton Hotels problems)
~Julius: "Overcharge/Strange charge" was why I was trying to call.
~Julius's review of Sheraton Hotels customer service
GetHuman: So how would you sum up your experience for GetHuman's Sheraton Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Julius: It took a little longer than expected* however, Sheraton customer service reviewed my issue and promptly made the neccessary adjustment.
GetHuman: Let's quantify your experience contacting Sheraton Hotels. On a scale of 1 to 5, how easy is it go get help on a Sheraton Hotels problem?
~Julius: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Julius: I'd give them a two out of five on communication.
GetHuman: And what about Sheraton Hotels's ability to quickly and effectively address your problem?
~Julius: For that I would say five out of five.
GetHuman: And finally- any advice for other Sheraton Hotels customers?
~Julius: Call them early in the day or late. Don't forget any personal or account information you might need for Sheraton Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Julius taken from his Sheraton Hotels customer service problem that occurred on November 9th, 2017.