Sheraton Hotels: I stayed in your Cerritos,California Dec...
A Sheraton Hotels customer review by GetHuman user ~Evelyn Jones from October 28th, 2017
Background on ~Evelyn Jones's case
GetHuman: ~Evelyn Jones - can you tell our other Sheraton Hotels customers when your case took place?
~Evelyn Jones: Sure. It was afternoon, on October 25th.
GetHuman: Did you reach out to Sheraton Hotels, and if so, how?
GetHuman: And which of these common Sheraton Hotels customer issues best describes the reason you wanted to talk to them?
(Shows ~Evelyn Jones a list of common Sheraton Hotels problems)
~Evelyn Jones: "Loyalty program" was why I was trying to call.
~Evelyn Jones's review of Sheraton Hotels customer service
GetHuman: So how would you sum up your experience for GetHuman's Sheraton Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Evelyn Jones: I stayed in your Cerritos,California Dec.**,**** room ***,your toilet bowl needs proper cleaning as the water stain is so much,I can't imagine maybe you hire blind people now to clean.We are in the USA we have ways and chemicals,I have stayed in hotels all over small and big I have not seen this worst.I even took pictures to prove,but decided I care for your hotel all I want is to help you keep the standard of your hotelS.So please ,do something about it,so your customer don*t have to go somewhere to use the facility.thanks Evelyn jones
GetHuman: Let's quantify your experience contacting Sheraton Hotels. On a scale of 1 to 5, how easy is it go get help on a Sheraton Hotels problem?
~Evelyn Jones: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Evelyn Jones: I'd give them a three out of five on communication.
GetHuman: And what about Sheraton Hotels's ability to quickly and effectively address your problem?
~Evelyn Jones: For that I would say one out of five.
GetHuman: And finally- any advice for other Sheraton Hotels customers?
~Evelyn Jones: Call them early in the day or late. Don't forget any personal or account information you might need for Sheraton Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Evelyn Jones taken from his Sheraton Hotels customer service problem that occurred on October 25th, 2017.