Shoe Carnival: A few hours after emailing about my order, I po...
A Shoe Carnival customer review by GetHuman user ~Dayna R from November 9th, 2017
Background on ~Dayna R's case
GetHuman: ~Dayna R - can you tell our other Shoe Carnival customers when your case took place?
~Dayna R: Yup. It was morning, on November 7th.
GetHuman: Did you reach out to Shoe Carnival, and if so, how?
GetHuman: And which of these common Shoe Carnival customer issues best describes the reason you wanted to talk to them?
(Shows ~Dayna R a list of common Shoe Carnival problems)
~Dayna R: "Complaint" was why I was trying to call.
~Dayna R's review of Shoe Carnival customer service
GetHuman: So how would you sum up your experience for GetHuman's Shoe Carnival customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dayna R: A few hours after emailing about my order, I posted a question to their facebook. I received an email within * mins. Their answer was typical, but not helpful
GetHuman: Let's quantify your experience contacting Shoe Carnival. On a scale of 1 to 5, how easy is it go get help on a Shoe Carnival problem?
~Dayna R: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dayna R: I'd give them a one out of five on communication.
GetHuman: And what about Shoe Carnival's ability to quickly and effectively address your problem?
~Dayna R: For that I would say two out of five.
GetHuman: And finally- any advice for other Shoe Carnival customers?
~Dayna R: Call them early in the day or late. Don't forget any personal or account information you might need for Shoe Carnival to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dayna R taken from his Shoe Carnival customer service problem that occurred on November 7th, 2017.
Shoe Carnival
2.33 of 5 stars | 12 reviews
~Dayna R's Shoe Carnival Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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