Shoe Carnival: Never Again!
A Shoe Carnival customer review by GetHuman user GetHuman-justme6 from November 30th, 2017
Background on GetHuman-justme6's case
GetHuman: GetHuman-justme6 - can you tell our other Shoe Carnival customers when your case took place?
GetHuman-justme6: Yes I can. It was late at night, on November 22nd.
GetHuman: Did you reach out to Shoe Carnival, and if so, how?
GetHuman: And which of these common Shoe Carnival customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-justme6 a list of common Shoe Carnival problems)
GetHuman-justme6: "Make a purchase" was why I was trying to call.
GetHuman-justme6's review of Shoe Carnival customer service
GetHuman: So how would you sum up your experience for GetHuman's Shoe Carnival customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-justme6: Never Again!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-justme6: I ordered a pair of shoes online, they screwed up the delivery address * times! Once you place an order, it doesn't matter that they make a mistake, you can't change it, you can't even cancel the previous order, you have to place another order! How in the **** can they ***** up the ship to address * fricken times??? I will NEVER shop at another Shoe Carnival online or at a store!
GetHuman: Let's quantify your experience contacting Shoe Carnival. On a scale of 1 to 5, how easy is it go get help on a Shoe Carnival problem?
GetHuman-justme6: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-justme6: I'd give them a one out of five on communication.
GetHuman: And what about Shoe Carnival's ability to quickly and effectively address your problem?
GetHuman-justme6: For that I would say one out of five.
GetHuman: And finally- any advice for other Shoe Carnival customers?
GetHuman-justme6: Call them early in the day or late. Don't forget any personal or account information you might need for Shoe Carnival to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-justme6 taken from his Shoe Carnival customer service problem that occurred on November 22nd, 2017.