SHOE CARNIVAL IS A NIGHTMARE!!! *I am insulted...
A Shoe Carnival customer review by GetHuman user ~ANONYMOUS from November 28th, 2017
Background on ~ANONYMOUS's case
GetHuman: ~ANONYMOUS - can you tell our other Shoe Carnival customers when your case took place?
~ANONYMOUS: Yup. It was late at night, on November 25th.
GetHuman: Did you reach out to Shoe Carnival, and if so, how?
GetHuman: And which of these common Shoe Carnival customer issues best describes the reason you wanted to talk to them?
(Shows ~ANONYMOUS a list of common Shoe Carnival problems)
~ANONYMOUS: "Make a purchase" was why I was trying to call.
~ANONYMOUS's review of Shoe Carnival customer service
GetHuman: So how would you sum up your experience for GetHuman's Shoe Carnival customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ANONYMOUS: SHOE CARNIVAL IS A NIGHTMARE!!! *I am insulted on how their customer service rep treated and spoke to me... as if I was on of there children! Not just once but one of the * I believed was the same person just used a different name! Just went out of her way to be rude and she even put me on hold only to hang up on me just to get rid of me! all over a *.**! *This company is poor at service in store and on line! They **** you in with refund cards after refund cards after refund card to keep you having to spend money on them! This company will no longer have my or family and friends support everyone will hear about how they mislead and entrap their customers and how pathetic and miserable their customer service truly is all around!
GetHuman: Let's quantify your experience contacting Shoe Carnival. On a scale of 1 to 5, how easy is it go get help on a Shoe Carnival problem?
~ANONYMOUS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ANONYMOUS: I'd give them a one out of five on communication.
GetHuman: And what about Shoe Carnival's ability to quickly and effectively address your problem?
~ANONYMOUS: For that I would say one out of five.
GetHuman: And finally- any advice for other Shoe Carnival customers?
~ANONYMOUS: Call them early in the day or late. Don't forget any personal or account information you might need for Shoe Carnival to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ANONYMOUS taken from his Shoe Carnival customer service problem that occurred on November 25th, 2017.
Shoe Carnival
2.33 of 5 stars | 12 reviews
~ANONYMOUS's Shoe Carnival Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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