Shoedazzle.com: The rep did not care about the hold time and di...
A Shoedazzle.com customer review by GetHuman user GetHuman-399733 from November 18th, 2017
Background on GetHuman-399733's case
GetHuman: GetHuman-399733 - can you tell our other Shoedazzle.com customers when your case took place?
GetHuman-399733: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Shoedazzle.com, and if so, how?
GetHuman: And which of these common Shoedazzle.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-399733 a list of common Shoedazzle.com problems)
GetHuman-399733: "Make a purchase" was why I was trying to call.
GetHuman-399733's review of Shoedazzle.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Shoedazzle.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-399733: The rep did not care about the hold time and did not even acknowledge my comment about it. Hold times like this catch up with a company. Product means nothing if you cannot provide good service.
GetHuman: Let's quantify your experience contacting Shoedazzle.com. On a scale of 1 to 5, how easy is it go get help on a Shoedazzle.com problem?
GetHuman-399733: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-399733: I'd give them a five out of five on communication.
GetHuman: And what about Shoedazzle.com's ability to quickly and effectively address your problem?
GetHuman-399733: For that I would say one out of five.
GetHuman: And finally- any advice for other Shoedazzle.com customers?
GetHuman-399733: Call them early in the day or late. Don't forget any personal or account information you might need for Shoedazzle.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-399733 taken from his Shoedazzle.com customer service problem that occurred on November 11th, 2017.