Shutterfly website down after * hrs making cale...
A Shutterfly customer review by GetHuman user GetHuman-286629 from November 13th, 2017
Background on GetHuman-286629's case
GetHuman: GetHuman-286629 - can you tell our other Shutterfly customers when your case took place?
GetHuman-286629: Yes. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Shutterfly, and if so, how?
GetHuman: And which of these common Shutterfly customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-286629 a list of common Shutterfly problems)
GetHuman-286629: "Change plan" was why I was trying to call.
GetHuman-286629's review of Shutterfly customer service
GetHuman: So how would you sum up your experience for GetHuman's Shutterfly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-286629: Shutterfly website down after * hrs making calendars- last day to order with **% discount- rep stated they will honor promotion when website back up with another call.
GetHuman: Let's quantify your experience contacting Shutterfly. On a scale of 1 to 5, how easy is it go get help on a Shutterfly problem?
GetHuman-286629: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-286629: I'd give them a five out of five on communication.
GetHuman: And what about Shutterfly's ability to quickly and effectively address your problem?
GetHuman-286629: For that I would say two out of five.
GetHuman: And finally- any advice for other Shutterfly customers?
GetHuman-286629: Call them early in the day or late. Don't forget any personal or account information you might need for Shutterfly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-286629 taken from his Shutterfly customer service problem that occurred on November 7th, 2017.