Simple Mobile: Horrible customer serive wait was forever to sp...
A Simple Mobile customer review by GetHuman user ~angryguy from November 3rd, 2017
Background on ~angryguy's case
GetHuman: ~angryguy - can you tell our other Simple Mobile customers when your case took place?
~angryguy: Sure. It was late at night, on October 29th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~angryguy a list of common Simple Mobile problems)
~angryguy: "Setup service" was why I was trying to call.
~angryguy's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angryguy: Horrible customer serive wait was forever to speak to them in english. If you speak spanish your better off wait is like * minutes which is what I did. They put you under a plan even though it's prepaid I had their ** dollar one. Then when I online buy the ** dollar one and reup my account they suspend my service* and tell me that I have to pay the other ** because I didnt change my plan. WHAT PLAN!!!!!!!!! IT'S PREPAID!!!!!!!!!! I am leaving them and going back to cricket wireless which I should have never left they are cheaper too.
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~angryguy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angryguy: I'd give them a three out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~angryguy: For that I would say four out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~angryguy: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angryguy taken from his Simple Mobile customer service problem that occurred on October 29th, 2017.