I had added $** value from the simple mobile we...
A Simple Mobile customer review by GetHuman user ~simplehappy from November 2nd, 2017
Background on ~simplehappy's case
GetHuman: ~simplehappy - can you tell our other Simple Mobile customers when your case took place?
~simplehappy: Yes I can. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~simplehappy a list of common Simple Mobile problems)
~simplehappy: "Change Plan" was why I was trying to call.
~simplehappy's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~simplehappy: I had added $** value from the simple mobile website, for data, and it turned out to be for the international plan. Thank God I have family, in another country. Anyway, the rep, gave me her name and id number, it couldn't be refunded, but she did advise me of another way I could add additional data. I followed the instructions, while she waited, then gave her the pin number, and she added it, and it worked. She spoke English, sounded American, anyway, she was very helpful and polite. So, it was a good call.
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~simplehappy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~simplehappy: I'd give them a four out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~simplehappy: For that I would say one out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~simplehappy: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~simplehappy taken from his Simple Mobile customer service problem that occurred on October 28th, 2017.