Simple Mobile: Man, If i knew porting my old number on phone w...
A Simple Mobile customer review by GetHuman user ~BABA from November 16th, 2017
Background on ~BABA's case
GetHuman: ~BABA - can you tell our other Simple Mobile customers when your case took place?
~BABA: Yeah. It was evening, on November 8th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~BABA a list of common Simple Mobile problems)
~BABA: "Change Plan" was why I was trying to call.
~BABA's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BABA: Man, If i knew porting my old number on phone with customer representative would cost me ** Hrs of no mobile service, I would have never asked. every time they say " can i put u in hold for * to * minutes". worst customer service
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~BABA: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BABA: I'd give them a four out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~BABA: For that I would say five out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~BABA: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BABA taken from his Simple Mobile customer service problem that occurred on November 8th, 2017.