Simple mobile not a good company,I had such a b...
A Simple Mobile customer review by GetHuman user GetHuman-113894 from November 14th, 2017
Background on GetHuman-113894's case
GetHuman: GetHuman-113894 - can you tell our other Simple Mobile customers when your case took place?
GetHuman-113894: Yes. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-113894 a list of common Simple Mobile problems)
GetHuman-113894: "Setup service" was why I was trying to call.
GetHuman-113894's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-113894: Simple mobile not a good company,I had such a bad experience with customer service and the store i went to, they cheated me with money, phone did not worked because of the service they made me change my sim card several times, plus when i canceled the service they did not give my money back same day i paid, this company *****
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
GetHuman-113894: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-113894: I'd give them a five out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
GetHuman-113894: For that I would say four out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
GetHuman-113894: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-113894 taken from his Simple Mobile customer service problem that occurred on November 5th, 2017.