Sirius/XM: Customer service is terrible. Called to cancel...
A Sirius/XM customer review by GetHuman user ~bigbill from November 11th, 2017
Background on ~bigbill's case
GetHuman: ~bigbill - can you tell our other Sirius/XM customers when your case took place?
~bigbill: Yup. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~bigbill a list of common Sirius/XM problems)
~bigbill: "Complaint" was why I was trying to call.
~bigbill's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bigbill: Customer service is terrible. Called to cancel one of two accounts because my daughter no longer listened to it. When all was said and done they asked if I wanted one more month on the account I was closing. They said it would cost nothing. I figured "Hey if you want to OK". **Well one month later I get my VISA bill and they are charging me for two accounts again. I call and they inform me that since I had not cancelled after the free month that they reactivated the account. After lots of screaming and hollering about not being informed about the activating after a month they gave me half my money back and deactivated both accounts. I did not find out mine had been deactivated until a few months later as I had paid through June.**When I called in July asking why my radio was not working they said that I had called in in May to deactivate it. I explained that I deactivated only the one acount, not both and if they had a customer support desk that spoke english as a first langua
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~bigbill: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bigbill: I'd give them a one out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~bigbill: For that I would say four out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~bigbill: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bigbill taken from his Sirius/XM customer service problem that occurred on November 6th, 2017.