Sirius/XM: John Baltec took my call. He was completely fri...

A Sirius/XM customer review by GetHuman user ~Carlsimpso from November 24th, 2017

Background on ~Carlsimpso's case

GetHuman: ~Carlsimpso - can you tell our other Sirius/XM customers when your case took place?
~Carlsimpso: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
~Carlsimpso: I used the 866-635-5027 number I found for on the GetHuman Sirius/XM customer phone number page I was on: Sirius/XM Customer Service Phone Number
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~Carlsimpso a list of common Sirius/XM problems)
~Carlsimpso: "Complaint" was why I was trying to call.

~Carlsimpso's review of Sirius/XM customer service

GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carlsimpso: John Baltec took my call. He was completely friendly and perfectly helpful. No resistance or obstruction. He even wished me a Happy Holiday to end the conversation
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~Carlsimpso: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carlsimpso: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~Carlsimpso: For that I would say five out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~Carlsimpso: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carlsimpso taken from his Sirius/XM customer service problem that occurred on November 19th, 2017.


2.72 of 5 stars | 296 reviews

~Carlsimpso's Sirius/XM Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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