Sirius/XM: Didn't understand issue when as to speak to som...
A Sirius/XM customer review by GetHuman user ~x from November 12th, 2017
Background on ~x's case
GetHuman: ~x - can you tell our other Sirius/XM customers when your case took place?
~x: Yes I can. It was evening, on November 3rd.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~x a list of common Sirius/XM problems)
~x: "Setup service" was why I was trying to call.
~x's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~x: Didn't understand issue when as to speak to someone in America was told they couldn't transferr to call this number back and keep calling until you can get anyone in America that might understant the problem ask to speak to manager was on hold for ** mins. then was told no manager was avalible
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~x: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~x: I'd give them a one out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~x: For that I would say four out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~x: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~x taken from his Sirius/XM customer service problem that occurred on November 3rd, 2017.