Sirius/XM: Horrible service. Billing is messed up. Called...
A Sirius/XM customer review by GetHuman user ~frustrated from November 14th, 2017
Background on ~frustrated's case
GetHuman: ~frustrated - can you tell our other Sirius/XM customers when your case took place?
~frustrated: Yes. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated a list of common Sirius/XM problems)
~frustrated: "Account access" was why I was trying to call.
~frustrated's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated: Horrible service. Billing is messed up. Called ** days prior to contract ending. Suspended service for winter (radio is in a motorcycle). Received invoice today and no one can tell me why or how to fix it. I am on department ** and now I just got cut-off. I have heard others say that the billing is a nightmare. I have now experienced it. Will NEVER provide them a credit card - too many horror stories from others.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~frustrated: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated: I'd give them a two out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~frustrated: For that I would say one out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated taken from his Sirius/XM customer service problem that occurred on November 8th, 2017.