Sirius/XM: I called * months prior to one year subscriptio...
A Sirius/XM customer review by GetHuman user ~Angry Customer from November 15th, 2017
Background on ~Angry Customer's case
GetHuman: ~Angry Customer - can you tell our other Sirius/XM customers when your case took place?
~Angry Customer: Yeah. It was morning, on November 9th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry Customer a list of common Sirius/XM problems)
~Angry Customer: "Cancel service" was why I was trying to call.
~Angry Customer's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry Customer: I called * months prior to one year subscription to cancel the automatic renewal. I went threw **** and called repeatedly over the course of three months asking for a verifying email to confirm that my account would be closed and that I would be recharged. None of the information was updated on my account information. It took several complaints before I was reached by email to confirm that I would not be automatically renewed and that my account had ended. I had to contact them again because the Company tried to charge me a hidden fee, which hopefully will be dropped. I am now receiving daily harassing calls from Sirius XM as late as *:** Pm and when I answered first time it was a teleprompt saying I could press one to re subscribe but no button for being put on the do not call list. When I reached Customer Care I told them to take me off the list. At first the employee I spoke with did not want to help me further until I gave him a first and last name on the account. I had already giv
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~Angry Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry Customer: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~Angry Customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~Angry Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry Customer taken from his Sirius/XM customer service problem that occurred on November 9th, 2017.