Sirius/XM: I could understand the person. The number for s...
A Sirius/XM customer review by GetHuman user ~Bill from November 1st, 2017
Background on ~Bill's case
GetHuman: ~Bill - can you tell our other Sirius/XM customers when your case took place?
~Bill: Yeah. It was afternoon, on October 31st.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~Bill a list of common Sirius/XM problems)
~Bill: "Change Services" was why I was trying to call.
~Bill's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill: I could understand the person. The number for sales and renewal was answered right away, he couldn't help my issue. Customer service number answered gave me another number which never answered. HORRIBLE!!!
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~Bill: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill: I'd give them a one out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~Bill: For that I would say two out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~Bill: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill taken from his Sirius/XM customer service problem that occurred on October 31st, 2017.