Sirius/XM: It made me wait (I was *** in the queue) for...
A Sirius/XM customer review by GetHuman user ~larry from November 8th, 2017
Background on ~larry's case
GetHuman: ~larry - can you tell our other Sirius/XM customers when your case took place?
~larry: Yup. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~larry a list of common Sirius/XM problems)
~larry: "Recover Account" was why I was trying to call.
~larry's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~larry: It made me wait (I was *** in the queue) for ** minutes. Then, when I was at the head of the queue, it disconnected me and said "no agents available". I immediately tried again -- now I'm ***. Wanna bet I get "disconnected" again?
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~larry: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~larry: I'd give them a two out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~larry: For that I would say one out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~larry: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~larry taken from his Sirius/XM customer service problem that occurred on October 30th, 2017.