Sirius/XM: Talked to a supervisor and there was a lot of n...
A Sirius/XM customer review by GetHuman user ~Big Red from November 20th, 2017
Background on ~Big Red's case
GetHuman: ~Big Red - can you tell our other Sirius/XM customers when your case took place?
~Big Red: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~Big Red a list of common Sirius/XM problems)
~Big Red: "Dispute a Charge" was why I was trying to call.
~Big Red's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Big Red: Talked to a supervisor and there was a lot of noise in the background. Asked if she could tone it down so I could hear her and was told there was a party going on. She got upset and told me to write a letter. Extremely unprofessional. Ended up cancelling service. Beware of this company. Was a customer for many years,but no more.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~Big Red: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Big Red: I'd give them a two out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~Big Red: For that I would say one out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~Big Red: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Big Red taken from his Sirius/XM customer service problem that occurred on November 16th, 2017.