Sirius/XM: Unbelievably the worst costumer service I have...
A Sirius/XM customer review by GetHuman user ~Netters from November 14th, 2017
Background on ~Netters's case
GetHuman: ~Netters - can you tell our other Sirius/XM customers when your case took place?
~Netters: Yes I can. It was morning, on November 5th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~Netters a list of common Sirius/XM problems)
~Netters: "Setup service" was why I was trying to call.
~Netters's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Netters: Unbelievably the worst costumer service I have ever received! Sent me a bill for $***.** (one radio)No description why it was so high. Customer service could not explain either so when I asked to speak to a supervisor she said FINE and hung up on me!! Unbelievable. It's too bad I enjoyed my satellite radio but I will not be treated like that so I will never be there customer again.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~Netters: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Netters: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~Netters: For that I would say four out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~Netters: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Netters taken from his Sirius/XM customer service problem that occurred on November 5th, 2017.