Sirius/XM: Woman had heavy accent. I could barely underst...

A Sirius/XM customer review by GetHuman user ~Rev. Anonymous from November 18th, 2017

Background on ~Rev. Anonymous's case

GetHuman: ~Rev. Anonymous - can you tell our other Sirius/XM customers when your case took place?
~Rev. Anonymous: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
~Rev. Anonymous: I used the 866-635-5027 number I found for on the GetHuman Sirius/XM customer phone number page I was on: Sirius/XM Customer Service Phone Number
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~Rev. Anonymous a list of common Sirius/XM problems)
~Rev. Anonymous: "Cancel service" was why I was trying to call.

~Rev. Anonymous's review of Sirius/XM customer service

GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rev. Anonymous: Woman had heavy accent. I could barely understand her. She took lots of info but then told me she could not cancel my service and gave me another number to call.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~Rev. Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rev. Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~Rev. Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~Rev. Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rev. Anonymous taken from his Sirius/XM customer service problem that occurred on November 14th, 2017.

Sirius/XM

2.72 of 5 stars | 296 reviews

~Rev. Anonymous's Sirius/XM Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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