Sky: Concerned about the latest increase in the subs...
A Sky customer review by GetHuman user ~Sparklieboots from November 27th, 2017
Background on ~Sparklieboots's case
GetHuman: ~Sparklieboots - can you tell our other Sky customers when your case took place?
~Sparklieboots: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Sky, and if so, how?
GetHuman: And which of these common Sky customer issues best describes the reason you wanted to talk to them?
(Shows ~Sparklieboots a list of common Sky problems)
~Sparklieboots: "Account Access" was why I was trying to call.
~Sparklieboots's review of Sky customer service
GetHuman: So how would you sum up your experience for GetHuman's Sky customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sparklieboots: Concerned about the latest increase in the subscription to Sky TV: Phoned to reduce package*price and offered upgrade at minimal additional cost! Definitely worth calling.
GetHuman: Let's quantify your experience contacting Sky. On a scale of 1 to 5, how easy is it go get help on a Sky problem?
~Sparklieboots: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sparklieboots: I'd give them a five out of five on communication.
GetHuman: And what about Sky's ability to quickly and effectively address your problem?
~Sparklieboots: For that I would say two out of five.
GetHuman: And finally- any advice for other Sky customers?
~Sparklieboots: Call them early in the day or late. Don't forget any personal or account information you might need for Sky to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sparklieboots taken from his Sky customer service problem that occurred on November 19th, 2017.